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Medor CRM

Information system for managing the relationship which customers Medor CRM provides complex customer support to sales representatives, which starts with actual database of contacts and effective planning of appointments with customers. System offers wide possibilities for setting and monitoring appointment plan, including possibility of segmentation and targeting of various types of contacts. Cost evaluation processes are set up (Customer total cost), acquire customer value (Customer value) or customer communication support and monitoring the development of these relationships.

Except to secure these key processes in pharmacy area is also available not only agenda management support of company, like attendance, vacation or log book but also tools for optimization of employees.

Another of provided areas is also direct business or sampling, sending of transferred orders directly from distribution or accounting and electronic document evidence.

The overall system is conclude by Medor Helpdesk always willing to help or quickly solve the issues not only of Sales Representatives but also remote support to direct users. Medor CRM suitably complements the analytic product Medor Reporting.

Technical solution of Medor CRM

Medor CRM is modular information system, which is tailored to our clients according their requirements. The basic of the system is applicable server located in modern safe data center, where the users are communicating through internet from their computers, tablets or smartphones, with a support of client application or standard web browser (e.g. Google Chrome or Mozilla Firefox).

Thanks to this architecture the system brings additional advantages:

  • General availability ‑ working everywhere, where is internet available
  • Immediate reaction ‑ all data are available to all user right after assignment
  • Absolutely security ‑ encrypted communication thanks to its own SSL certificate
  • Data retrieval and storage ‑ upgrading and maintaining data is ensured
  • Easy actualization ‑ system is keep up-to-date without any need of reinstallation
  • Low claim of hardware ‑ computing power is secured by server, the user device is only presenting

In case of the request the system can be operated also on the client server, but in this case is necessary to ensure sufficient computational and transferable capacity.

Moduly systému

Module serves for evidence and maintenance of contacts, to which allows to save all important data – from phone number through opening hours and contact persons to identification numbers of drug distributors. It is also databank of clients in central evidence of economic subjects and by using ID of client helps to complete these data automatically.

Clients databank provides the ability to perform segmentation and targeting in various dimensions. The contact view is than modified according the user role – sales representative has available only contacts of his and manager has overview above whole region. For quick orientation in mass data the module uses complex and user-friendly mechanism of filtering.

Medor CRM contains centrally managed database of pharmacies with regular updated pharmacy chains. With connection to Medor Reporting is possible to see sold individual product of any pharmacy.

This module is equipped with options for export, and also necessary reports. It is also possible to import contacts with the history from existing information system.

Module is used for fast creation of daily plan and weekly plan by dragging filtered contacts from client databank to calendar. Visits planner leads the user – business representative – to regular and timely visits of contacts. The user is also alerted regarding the contacts, which need to be visit in upcoming week. Thanks to targeting are key deadlines created, which lead representative to proper care of assigned region.

This module serves to fill contact forms during visits. Outside the basic information about the visit is possible to define individual questionnaire as well and during the visits is possible to collect valuable information about clients directly during working in terrain. You can track the propagated products with evidence of amount of prescribed or sold pieces for following cost identification of individual product during each visit.

Beside contact reports is possible to register also the user activities, like Business review, Congress or Area meeting. Visits planner is connected with other modules of Medor CR so it is possible to include vacation in the calendar as well as register issues of samples or direct sale directly from contact report.

Module is connected with map backgrounds, where is possible to display daily route of Sales representative.

Exports and reports of fulfilling the representative plans or timely planning are of course included.

Medor CRM allows to order products for clients directly from distribution stores. During ordering the sales representative has available actual statement of regional distribution and also overall summary of inventory.

Once the order is finalized the confirmation is created, this document can be signed electronically directly on tablet and afterwards send via email to client, sales representative or to the office.

Module contains the order status overview including necessary reports.

Part of Medor CRM is also module for complete warehouse management, which secures the process from stock resupply, distribution to sales team and sales records to distribution of samples directly at the client.

Matter of course is possibility to define the prices – either sales prices or to certain groups of customers, as well as exhibiting the forms and documents (delivery notes, invoices, etc.) directly from the system.

Both movements in internal storages and also distribution of goods to customers are possible to monitored thanks to clear repots.

This module of agenda serves to record request of vacation and following approval or denial of request during approval flow. For individual types of leave is possible to set up annual entitlement for each employee and the remaining days are always calculated already during application. Its not allowed to take more vacation days than they can claim.

Module provides the clear overview of the time schedule of individual holiday vacations of each employee in company, supervisor can be warned of any new vacation request via email or provides necessary reports for payroll clerk.

On the top of mentioned above this module allows connection with MS Outlook, thanks to which is possible to display information about vacation also in personal calendar.

Module records the information about user expenses, mainly to sales representatives. It helps and allows to split the expenses by types, products or clients for need to expense reports for representation. Module contains the clear system of billing approval, from submitting by sales representative to final approval by supervisor and preparation of expense summary for accounting.

In case of using the Accounting module, the records are automatically coding to accounting and in connection with Log book automatically allows the calculation and registration of meal allowance.

Module is also equipped by the tool to import data, like the files with credit cards billing, or complex set of exports and overviews.

Intuitive module allows to record not only the business drive, but also private drive with company car. Except the necessary records to log book, like amount of traveled kilometers, refueling, the business reason of travel, module can also record daily meal allowance, not only given by local legislation, but also the additional meal allowance above standard.

Module is connected with accounting agenda, to which is possible transfer the meal allowance. Filled log book after closing period is going through approval and check process.

The outcome is detailed general overview or overview of the fuel consumption.

Module can completely replace the paper documents of company by electronic process. Invoices are digitized while entering the system and scanned copies of documents are included in electronic attachment. Document is send to approval process, where are individual costs split by the cost centers, accounts and also clients and approved afterwards. After approval is document processed – paid.

Intuitive and clear module of electronic evidence of company projects. To each project is beside the basic identification and selection possible to include the costs, products or budgets. It is possible to upload the electronic documents and send for approval. Approval process is fully scalable according the company needs.

It is possible to connect accounting files from Electronic document evidence with approved documents.

General evidence module of necessary employee details from personal data, through contact information to details about company credit cards or the evidence of salary range and selling rating.

Medor CRM is equipped by complex accounting, which is fully integrated into the system. It contains all agenda given by law for managing the company accounting including sophisticated financial statements.


Mobilní přístup ‑ Tabletový modul

Tablet module is connected with CRM and business module. The module is designed for fast work in terrain. Allows comfortably and effectively finalized all tasks in tablet, which need to be done during client visit.

Thanks to simplified interface is possible to receive orders, sell products or create transfer orders including generating of necessary documents.

Module is also intended for recording the process of visit, which can be filled comfortably in terrain between each visit.


Security of Medor CRM

Client security is solved by using a modern SSL certificates, which do not allow wiretapping of communication by a strange person. Data are secured by user authentication, strong password and the system of basic rights of access. All data are stored in secure server in datacenter and backed up periodically. Building has 5 security perimeters against physical intrusion, the access is secured by CCTV and PIN cards. Data centrum is resistant’s to overturning up to 2 tracks at the same time.

Price Medor CRM

Why is not the price also provided? Because we don’t sell the CD, which can be inserted and installed in your laptop, but we offer modular system, which allows to compile functionality according client needs and in the same time we try to meet the individual client expectations and requirements. Price is developed based on complexity of implementation.

Medor CRM in numbers

  • 3

    production servers

  • 14

    production servers

  • 783

    active and satisfied users

  • 2.606

    helpdesk requests solved in this year


Who uses Medor CRM?

Selection of some our very important clients who rely on us:


We are partners for your business

  • Ing. Pavla Kotrášová

    Ing. Pavla Kotrášová

    Accounting Manager Medopharm, s.r.o.

    The cooperation with company Austro-Bohemia lasts more than 14 years and I am absolutely excited out of their work. Their professional and in particular human and individual approach is invaluable. From a position of the financial manager I appreciate prompt and almost immediate reaction to any problem and the effort to solve it all with maximal satisfaction of customer. I can rely on all of their reports. I really recommend the cooperation with Austro-Bohemia to all!

  • Mgr. Zbyněk Pronteker

    Business Unit Manager +pharma Česká republika s.r.o.

    Se společností Austro‑Bohemia jsme velmi spokojeni, její služby využíváme od začátku našeho působení na českém trhu. Pro potřeby řízení našich vztahů se zákazníky využíváme systém Medor CRM, který je intuitivní a rychle zvládnutelný již po krátkém odborném zaškolení. Systém nám taktéž poskytuje všechny potřebné reporty a klíčové ukazatele pro řízení našich aktivit. I am very satisfied with company Austro-Bohemia,we are using their services from the begging of our operation on a Czech market. For the purpose of managing our relationship with our customers we use system Medor CRM, which is very intuitive and user friendly right after brief training. System also brings us all necessary reports and key pointers to manage our activities.

  • Mgr. Kateřina Slabá

    Product Manager TECOM ANALYTICAL SYSTEMS CS, spol. s r.o.

    S firmou Austro‑Bohemia spolupracujeme více než 10 let. IT podpora poskytovaná firmou Austro‑Bohemia naší firmě je vynikající a profesionální přístup je od začátku naší mnohaleté spolupráce samozřejmostí. Oceňuji i výbornou komunikaci a schopnost pružně reagovat na všechny naše požadavky. Austro‑Bohemia se rovná serióznost a profesionalita.

  • Ing. Josef Maléř

    Ing. Josef Maléř

    Business Unit Manager Exeltis CZECH, s.r.o.

    Společnost Austro‑Bohemia poskytuje naší firmě CRM systém Medor více než 3 roky. Na spolupráci nejvíce oceňuji schopnost připravit Medor CRM dle našich potřeb a požadavků. Vážím si také neustálé snahy Medor vylepšovat a jejich dalšího servisu spojeného nejenom s podporou systému, ale i se správou IT.


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