We will provide you with comprehensive management of IT services

Rely on our services and be surprised by our transparency.

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Why use our IT Support?

Comprehensive and individual approach

We will provide management of your network and all computers

Flexible IT support

Our specialists are always available to you

Real network management costs

We charge for our services by the minute, which we transparently report to you

FIND ME THE IDEAL SOLUTION

We offer comprehensive IT management

Custom network
solutions
Hosting
and cloud solutions
Management and repairs
of hardware
IT audit
Server management
IT consulting

24/7 support is available from our specialists, who will solve any potential problem with your network at any time. A comprehensive and individual approach is also offered by others, but you will not only know that it is not a cliché during the first few minutes. Another benefit will be our billing by the minute which means you only pay for the work we actually provide. Of course, we will always provide you with a detailed overview of the work done so you have a detailed overview. And we don’t bill the first meeting, that’s on us. So get in touch.

LET’S MEET

What will IT management from our company bring to you?

Substitutability of IT administrators during your employees’ vacations
Transparency and simplification of IT administration
Experts on specific problems and their substitutability
Transfer of responsibility for network management to a professional company with liability insurance
Ensuring increased security, setting up backup processes, guidelines and disaster recovery plans
Ensuring the supply of HW, SW and returns by one company
Overview of requirements of the entire company in one helpdesk system
Cost optimization for HW, licenses, cloud services, etc.
Use of modern technologies

Who is behind Medor IT?

We are a Czech company established in the 90s to make it easier for companies to use emerging modern technologies. Since then, under the leadership of founder Pavel Randák, it has expanded its activities to include development of CRM systems and reporting tools used by major pharmaceutical companies in several European countries. Since 2009, we have expanded our IT team, which now operates under the leadership of the experienced Jan Záruba, who is a guarantee of the high quality of our services and professional approach.

We provide the highest possible level of service to all our clients. We do not use complex IT terms but we are partners who are on the same ship. We create a custom solution for each client and not only ensure its implementation, but we are look for other ways to streamline the operation of your IT while maintaining the highe possible security.

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FAQ

What does minute billing mean? We are completely transparent and we invoice you for the work done from start to finish. So not in hours or in quarters. If a specialist works for eleven minutes, you pay for eleven minutes, not an entire hour, as most other IT companies, where each started hour is usually billed.

What companies are your services for? Having external IT support pays off for small companies from 5 employees to large companies. A small company saves the salary of an IT employee because it usually does not have enough full-time or part-time work. In a large company, the main advantage is substitutability and greater expertise of individual technicians.

What technologies do you use for network management? At the beginning of the cooperation, we perform an IT audit using the LanSweeper software. We use Eset products to increase security against attacks. We like to use Mikrotik routerboards for the reliability of network operation. We rely on Microsoft Hyper-V in a virtual environment. However, we do not force our favorite technologies on our clients and we are also happy to take care of VMWare, Avast, Cisco, etc. From the hardware point of view, we always choose a solution according to the client’s actual needs.

How does the IT audit work? The IT audit has a place mainly at the beginning of the cooperation, when along with the analysis of the client’s needs we find out their IT status. We use software tools to scan your network, generate hardware and software reports, which we then compare with purchase documents. With the physical inspection of infrastructure and equipment at workplaces, the final report is created, which describes the real situation, confirming the correctness of the settings or highlights risk areas or insufficient coverage. We also submit a solution proposal and recommendations.

How fast can we take over the client under our management? If necessary, immediately, but usually within one month. Everything depends on the client’s needs, the results of the IT audit and the willingness to cooperate by the previous IT administration.

What is your substitutability? Each client is assigned a chief IT administrator, where a helpdesk is available in case of their unavailability, either by telephone or e-mail access. At the beginning of the cooperation, it is possible to set up access to our ticketing system, where the requirements of the entire company are transparently available.

Our IT specialists

Pavel Randák

CEO

Virtualization and cloud services specialist

Martin Jungvirt

IT Manager

Licensing and server specialist

Jakub Habich

Senior IT Administrator

Security specialist

Jakub Takáč

Senior IT Administrator

Network and HW specialist

Filip Clar

IT Support

Endpoint SW and device specialist

Proven for decades on the market

We are partners and implementers of: